FAQs
Support
All your HR/Admin department and company staff need to use ESS is a web browser and an internet connection. You can login to ESS using your login/password for any of the following services:
- Yahoo
- Office 365
- Microsoft Live
Yes, any modern browser can be used such as Google Chrome, Microsoft Explorer, Microsoft Edge, Apple Safari and Firefox.
You can login to ESS using your login/password for any of the following services:
- Yahoo
- Office 365
- Microsoft Live
Yes, your staff will require an internet connection with sufficient bandwidth in order to access their accounts.
No, anyone can access ESS anytime from any device. Each employee will have a different login/password to ensure full security and privacy.
We offer multiple forms of support:
- Free Email support
- Free online chat
- User Guide
- Quick Setup Guide
- In-app contextual help
- Video Tutorials
- Premium Support Services
- Frequently Asked Questions
Feel free to contact us at support@davyness.com for more details.
Yes, our premium support hours can be used to help you do this. Please contact us at support@davyness.com for details on how to purchase premium support services.
Yes, our premium support hours can be used to help you do this. Please contact us at support@davyness.com for details on how to purchase premium support services.
We’re constantly making improvements to ESS and making these seamlessly available to you. If however you need a specific feature, please contact us at support@davyness.com and we will evaluate the feasibility of including this.
Yes, you will benefit from the constant upgrades and improvements we do. The majority of these upgrades are free to you.
We constantly test these to ensure ESS works regardless of your version of Office/Windows. ESS currently works with all modern versions of Windows and MS-Office. If you encounter any problem in using ESS, please send us an email to support@davyness.com .
We strive to always improve the service and design new and innovative features. As a result, most will be free, but, at times, some new features may come at a cost. Please review the Terms of Service for details this policy.
Contact our support team at support@davyness.com.
Yes, however if you have staff changing time zones (for example on a business trip) the time will be the same as the one of your head office.
My Company
Yes, you can still track the leave requests of your employees, plus they will have a convenient way to access their pay summaries. There are unique benefits for small companies; you may not have an HR department, so using ESS can free your executive team from these tedious tasks.
Yes, ESS is fully customizable for any number of employees and can be accessed anywhere they have an internet connection.
Yes ESS is a perfect solution for your team. Your staff can make material requisitions and leave requests while on the road or when they come to the office. It will definitely be an asset to your off-site staff.
ESS is simple enough for anyone to use regardless of their technical knowledge. To help you configure and use ESS we’ve provided you with multiple tools such as online help, user manuals and premium support.
ESS is simple enough for anyone to use regardless of their technical knowledge. To help you configure and use ESS we’ve provides you with multiple tools such as online help, user manuals and premium support.
Yes, ESS is particularly useful if you don’t have an HR department. It is an effective tool to approve/reject/catalogue all employee leave requests, view payroll info, requisition inventory, view/request company documents, etc.
ESS is easy for anyone to use and does not require a lot of time to manage. You can have that person do more tasks in less time, as well as allow him/her to do more value added tasks like hiring/performance management.
Using ESS will actually help you define these processes; you can use the trial version to familiarize yourself with documenting HR processes.
Absolutely, while ESS does not replace your accounting system, it can be used to create and issue payslips, in addition to manage leave, generate job letter, etc.
Yes it will work, you can create your own calendar for your organization plus the types of leave you require within ESS.
Yes it will work, Office 365 is only used as a convenient log-in feature for ESS.
ESS works in any country, however, it is currently only available in English.
Yes you can, however all workflows and documents will be shared across all companies, i.e. not unique to each company.
How to start/end the service
You can sign-up for the 30 day free trial. As soon as you are ready to purchase the service you can convert this free trial by logging into your account and purchasing the service.
Our 30-day free trial service allows you to use mock data.
Contact us at support@davyness.com if you wish to extend your trial environment.
You can convert this free trial by logging into your account and upgrading the service.
You can change the number of users by logging into your account to add or remove users to your ESS environment. Any changes to the cost of your subscription will also be modified alongside this.
Contact us at support@davyness.com if you wish to stop the service.
Contact us at support@davyness.com if you wish to stop the service.
Features
Yes, you can access the most commonly used features via any mobile phone.
ESS is accessible on any mobile browser, no need to download an application.
ESS can replace many of the features of these applications so integration may not be required. However if you need an advanced level of integration, please send an email to support@davyness.com for details.
Yes, ESS was designed to allow you to customize it to your needs. ESS is highly flexible and should be able to easily replicate your existing manual processes. If you require a more advanced type of development, please send an email to support@davyness.com .
All the information you need to setup ESS is included in the ESS Quick Setup Guide and the ESS Administrator’s User Manual
Price & Value
US$1 per user per month. That’s it!
Our pricing model is based on all the features made available to you and your staff. If you need help to make sure that you get the best value out of ESS please contact us at support@davyness.com .
We currently accept payment via credit cards only . You can pay per month or in advance for up to 12 months.
Yes, you can pay in advance for as much as 12 months. Contact us at support@davyness.com for more details.
Unfortunately, we can only accept payment in US dollars.
- Self-service dashboards for all employees and administrators
- Full management of employee leave
- Automated processing of job letters requisition, forms requests
- Automated payslip distribution
- Detailed management reports
- Free email support
No all of this is included in the monthly price. US$1 per user per month, that’s all!
ESS does note require you to purchase or use any equipment; since it is a cloud service, all you need is an internet connection wherever you and your staff needs to access it.
No, if your staff currently uses the web for email and light browsing you should not need to increase your internet bandwidth. If you feel your internet connection is too slow you should consult with your ISP to upgrade it.
ESS does not replace payroll solutions and can be integrated into some of them. ESS is best used to distribute automatically payslips to your staff, reducing the amount of manual work usually done by your HR or Finance staff.
ESS can be used to requisition inventory items you populate in the system. You can see this as a simple version of more complex inventory systems like Quickbooks, Dynamics, SAP,…
Our pricing model is based on all the features made available to you and your staff. If you need help to make sure that you get the best value out of ESS please contact us at support@davyness.com .
Security & Confidentiality
No, each company has a unique and separate account. Nobody can see your staff’s info other than you.
No – all the data is saved and backed up in Microsoft Azure, the most secure and private cloud environment. For more information on Microsoft Azure Security, click here.
No, unless you want them to, all information is kept completely private from users. Have a look at our User Guide for more details.
No – all the data is saved and backed up in Microsoft Azure, the most secure and private cloud environment. For more information on Microsoft Azure Security, click here.
No, the information is stored in Microsoft Azure, the most secure and private cloud environment. For more information on Microsoft Azure Security, click here.
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